| Channel | Primary Use | Response Time |
|---|---|---|
| Email Support | Billing, Bugs, & Technical KYC | 4–24 Hours |
| WhatsApp Admin | Quick Guidance & Follow-ups | Instant (Working Hrs) |
| In-App Ticket | Attendance & Salary Queries | Log-based Tracking |
02. Service Level Agreements (SLA)
Urgent (System Down)
Example: Entire staff unable to punch attendance.
High (Core Feature Issue)
Example: Salary calculation error for a specific department.
Normal (General Queries)
Example: Profile photo updates or UI feedback.
03. Official Support
Tech Support Email
jhag7050@gmail.com
WhatsApp & Call
+91-9289506525
04. Billing & Grievance
Billing Desk
billing@g2globaltechsolutions.site
Grievance Officer
Govind Jha (Founder)
🛡️ Support Security Protocol
G2 Global Tech Solutions employees will NEVER ask for your login password, OTP, or full Aadhaar number over WhatsApp or Phone.
Do not share OTPs
Verified Emails Only
Issue not resolved?
If your ticket remains unresolved past the SLA, please escalate to:
grievance@g2globaltechsolutions.site